Privacy Policy | Red Cord Collective

Last updated: 7 September 2026

Red Cord Collective respects your privacy. This policy explains what personal information we may collect, how we use it, how long we keep it and the choices you have about your information.

Who we are

Red Cord Collective is an independent marketing studio providing practical marketing services to businesses and organisations in the UK.

Red Cord Collective is responsible for the personal information described in this policy.

For questions about this policy or how your personal information is used, contact redcordcollective@gmail.com.

Information we may collect

Depending on how you interact with Red Cord Collective, we may collect information including:

your name
the name of your business or organisation
your job title
your email address
your telephone number
information you provide when making an enquiry
project information and correspondence
billing and transaction information
your newsletter and marketing preferences
information about how you use this website, including device, browser and analytics information where permitted

We do not intentionally ask you to provide special category or highly sensitive personal information through this website.

How we use your information

We may use personal information to:

respond to enquiries
understand your requirements and prepare a quote or project scope
provide agreed marketing services
manage our working relationship with you
communicate about current or previous projects
issue and manage invoices and payment records
maintain appropriate business, financial and accounting records
send marketing communications where you have chosen to receive them
understand and improve our website and services
maintain the security and operation of our business
comply with legal, tax, accounting or regulatory requirements

Marketing emails and business updates

If you choose to sign up to receive updates from Red Cord Collective, we may use your name, email address and any preferences you provide to send you occasional emails about:

practical marketing ideas and advice
Red Cord Collective services
new offers or resources
business news and updates

For newsletter subscribers, we will normally rely on your consent to send these emails.

You can withdraw your consent at any time by using the unsubscribe link in an email or contacting redcordcollective@gmail.com.

We may keep a limited record of an unsubscribe request so that we can make sure we do not accidentally add you back to marketing communications.

Submitting a general enquiry does not automatically subscribe you to marketing emails.

Our lawful bases for using personal information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to take steps before entering into a contract with you or to provide services you have agreed to purchase.

Legitimate interests

Where processing is reasonably necessary to operate and improve Red Cord Collective, communicate with clients and potential clients, manage projects and protect the business, provided those interests do not override your rights.

Legal obligation

Where we need to keep or process information to comply with legal, accounting, tax or regulatory obligations.

Consent

Where you have actively chosen to receive marketing communications or where consent is otherwise required.

Service providers

We may use trusted third-party providers to help operate Red Cord Collective.

These may include providers of:

website hosting and website forms
email and communication services
cloud document and file storage
invoicing and accounting systems
website analytics
design and production tools
other software needed to provide our services

Our website is built and hosted using Wix.

These providers may process personal information on our behalf where necessary to provide their services.

We do not sell your personal information.

International processing

Some technology and service providers may process or store information outside the UK.

Where this happens, we take reasonable steps to use providers that apply appropriate safeguards for international transfers of personal information.

AI and digital tools

Red Cord Collective may use AI-assisted and other digital tools to support activities such as research, planning, drafting, analysis and production.

AI-assisted output is reviewed and edited before it is supplied as finished work.

We do not intentionally submit sensitive or confidential personal information to AI tools unless there is a legitimate reason to do so and appropriate safeguards are in place.

How long we keep information

We only keep personal information for as long as reasonably necessary.

Typical retention periods may include:

general and unsuccessful enquiries — up to 12 months
client correspondence and project records — up to 6 years after the end of the project or working relationship
invoices and financial information — for the period required by tax, accounting and legal rules
newsletter details — for as long as you remain subscribed
unsubscribe information — a limited record may be retained so we can honour your request

Information may be kept for longer where reasonably necessary in connection with a legal claim, dispute or regulatory requirement.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

ask what personal information we hold about you
receive a copy of your personal information
correct inaccurate information
ask us to delete information
ask us to restrict how information is used
object to certain uses of your information
withdraw consent where processing is based on consent
request data portability where applicable

These rights are not absolute and may depend on the circumstances.

To make a request, contact redcordcollective@gmail.com.

Complaints

If you have concerns about how Red Cord Collective uses your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise concerns with the UK Information Commissioner's Office.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on this website.

Questions about this policy?

Contact redcordcollective@gmail.com.